Hippocrates

A custom platform uniting hotel and staff operations with a guest mobile app for a seamless wellness experience.

Client
Hippocrates Wellness Institute

Team
Me (Lead UX Designer)

Arthur (UX/UI Designer

David ( Project Manager)

2 Developers?

Areas
Visual Design, Mobile, Interaction, Product Design

The

Challenge

Hippocrates relied on multiple disconnected systems to manage critical areas of their business—hotel operations, guest bookings, communications, and even spreadsheets for tracking. None of these systems integrated, leaving large gaps in accountability, oversight, and visibility. Staff often struggled to maintain accurate records, while sales and reservations lacked the cohesion needed for a seamless guest journey. Their hybrid model of hotel rooms and customizable health service packages made off-the-shelf solutions unworkable, demanding a tailored approach.

Process & Approach

Given the scale and complexity, the project unfolded over several months with milestone-driven collaboration. Early workshops mapped the full guest lifecycle—from lead capture through HubSpot, to conversion, booking, on-site stay, and re-entry into the sales funnel for ongoing engagement. We developed iterative prototypes and flows to align stakeholders, validate concepts, and progressively refine features. The approach emphasized:

  • System integration: designing a unified platform to replace multiple siloed tools.

  • Scalable architecture: ensuring the software could evolve as operations grew.

  • User-centered design: keeping staff, sales teams, and guests in mind with flows that prioritized clarity and accountability.

Regular milestone reviews with leadership ensured transparency, alignment, and the ability to pivot as requirements surfaced.

  • Original BeatBuddy Model

  • Early concepts for main play screen elements.

  • Sample of elements that make up the play screens

Design Solutions

The outcome is a comprehensive, integrated platform that brings all aspects of Hippocrates’ operations into one system. It connects sales, guest management, scheduling, and staff operations into a unified flow—replacing fragmented tools with a seamless ecosystem. Guests gain clarity into their programs and schedules, while staff gain accountability and visibility across departments. The solution positions Hippocrates to operate more efficiently, reduce errors, and deliver a more cohesive wellness experience at scale.